Guest Information

Guest information at Penmenner House

We ask guests not to smoke in either the house or grounds.

Deposits

Receipt of payment for first nights accommodation will secure your booking. If you cancel within seven days, unfortunately your deposit cannot be refunded, and cancellations before 7 days will incur a £20 admin fee.

Check in and Departure Times

Check in is usually between 4pm and 7pm. If you are going to be arriving after 7pm, please do let us know so that we can try to make sure someone is here to welcome you.

We ask that guests vacate their rooms by 10.30 on the day of departure.

Accessibility

The car park has a gravel surface.

There are 5 granite steps up to the front door with a handrail on both sides.

The guest areas of the house are on the ground floor and the first floor.

There is a flight of twelve steps up to a half landing and a further eight steps up to the first floor with a handrail on the left.

Menus and guest information are available in large print on request.

Makaton sign language is understood and used.

Heating is by thermostatic controlled radiators.

Bedrooms are lockable and guests are provided with a room key and a front door key.

The best mobile phone signal is EE but other networks work in some parts of the house. The house phone can be made available on request.

Privacy Notice

This Privacy Notice explains how we at Penmenner House Bed and Breakfast use any personal information we collect about you.

What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to the first night of your stay.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card. We will use your email address to send you confirmation of the booking After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form and also one from Tripadvisor for the same purpose. We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.

How is your data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook. Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival. For commonwealth guests;

• Name and nationality

For non commonwealth guests;

• Name, nationality, passport number, address of next destination

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at contact@penmenner-house.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

WiFi Surveillance Cameras

We have 3 WiFi cameras on the outside of the B&B. One looks down the drive at the main gate, the other 2 look over the car park towards the front door of the house. None of the cameras are pointed at the guest bedrooms, door or windows. We use these cameras for the security of our property, ourselves, our guests and our guests’ property. The only people to have access to this data are B&B owners, Susannah and Geoff Negus.